Job Requirements:

• Strong written and verbal communication ability

• Solid computer proficiency and comfort navigating technical issues

• Experience in help‑desk, customer service, call center, or similar support environments; email support experience is beneficia

• Familiarity with Microsoft Office tools, especially Outlook, Word, and Excel

• Associate degree or higher

• Prior customer service experience (minimum one year) is desirable

• Familiarity with service management tools such as ServiceNow

• Must meet eligibility requirements to obtain a Public Trust clearance